The store influences the perception the customer has of the retail brand, the products, the services offered and the staff. As a consequence the store itself becomes a critical asset of the retail business which makes managing store operation of any size or complexity is a challenging task.
Our consulting team has over decades of operational leadership and consulting experience in all aspects of store operations providing expert retail advice in virtually every retail format. Being familiar with the operation of large department stores, mass retail, hypermarkets, specialty stores, small format retail, service and wholesale distribution, we can assist clients to improve their store operating effectiveness.
We help to enhance the customer experience and sales through better organization, improved service and back office optimization. We have a strong background in the development of leading operational systems, from needs analysis through to implementation; we increase efficiency, confidence, and customer satisfaction.
We focus on store productivity and create customer-centric business through all aspects of operational excellence. We help clients to create new and innovative ways to increase both sales and margins, and enhance customer experience through an optimum business process, skills, and technology.
Key Areas
- Operational Analysis & Metrics
- Workforce Management Systems & Capacity Analysis
- Operational Performance Assessment
- Visual Merchandising & Sales Floor Presentation
- Store Layout, Utilization & Plan-O-Gram Execution
- Sales Conversion & Productivity Improvement
- Internal Controls & Loss Prevention
- Store Operational Procedures Development
