What makes a customer experience memorable? A store with a spark and liveliness that’s unique and immediately noticeable; to be greeted by passionate and genuine salespeople. A presentations and assortments are easy to navigate but hard to walk away from. And finally flawless execution, from the moment they step in the front door until they step back out.
We understand what creates a great customer experience and how to deliver it consistently across all touch-points and channels. We collaborate with key client to design and execute a customer experience strategy, we help to develop a unique, consistent and sustainable customer experience that aligns strategy and positioning with the right execution practices to win with customers.
We provide the knowledge to anticipate and proactively manage the retail customer’s needs and maintain a results-driven positive relationship. We can assist clients to develop and integrate a stronger service focus into the culture of the organization. We provide organization with the expertise to establish a desired service environment and service experience in the stores with a measurable increase in conversion rate and sales revenue.
We help clients identify their best opportunities for strengthening long-term relationships with target customers. We help to retain, boost value over time and unlock each customer’s full potential through efficient acquisition, targeted up-selling campaigns, and value-based loyalty reward programs.
Customer Experience Effectiveness Services
- Customer Experience Assessment & Strategy Development
- Best Practice Service Behavior & Benchmarks
- Customer Relationship Management (CRM)
- Customer Lifetime Value (CLV)
- Service Training Implementation
- Sales Conversion Measurement / Improvement
- Chain-Wide Service Program Rollout
